Terms & Conditions

Legal Information

These Terms and Conditions apply to all transactions via www.homecareonline.co.uk and Homecare Heating Supplies (Teesside) Limited, Valley Street, Darlington, DL1 1PY. We will take the use of our website and any orders placed on our website or in our store as your acceptance of these terms and conditions. We recommend before ordering from our website or our store that you read these terms and conditions carefully and take a copy for your records.


These Terms and Conditions do not affect your statutory rights. The product and pricing information held within this website is simply an invitation to treat by us and an order by you will be treated as an offer by you to purchase the goods stipulated on your order subject to these terms and conditions. Once you have placed your order you will receive an automated response, this is not an acceptance of your order merely a confirmation of your offer details.

All products sold on this website or via our store are of a technical nature and as such Homecare Heating Supplies highly recommends that prior to ordering you make sure that the product you purchase is correct for your installation requirements. You can do this by either visiting the relevant product manufacturer’s website to obtain a more technical breakdown or by discussing your requirements with your chosen qualified trade installer.

Homecare Supplies accepts no liability for products ordered and subsequently installed that prove to be incorrect for the chosen installation. Under no circumstances can product be returned for a refund that has been installed and subsequently proves to be incorrect for that situation.

Pricing & Payment

All prices are subject to change and availability at any time to take account of any manufacturers’ price alterations or any errors and omissions. Quoted prices do not form part of a legally binding contract until our acceptance of your order. All product prices are in Sterling and include 20% Value Added Tax (VAT) but exclude delivery charges which will be clearly stated if applicable.

If you have placed an order and due to a manufacturers increase we are required to raise the price of the product you have ordered we will contact you to inform you of the increase and give you the opportunity to cancel your order. If you have placed an order and the price published for your goods turns out to be incorrect due to a typographical error we reserve the right to cancel your order even if your order has been confirmed. If your credit card has been charged we will refund your credit card immediately. In these circumstances we will contact you immediately to inform you that your order has been cancelled.

We accept Mastercard, Maestro, Visa and Delta. We do not accept cheques as method of payment.

Product Pictures and Descriptions

Whilst every care has been taken to describe the products accurately throughout our website we reserve the right to amend descriptions or specifications as and when required. All products listed on our website are of a technical nature and although we attempt to offer as much information as possible it is not practical to list a full product specification. All product information provided on our website should be viewed as an approximate description of the products and detailed descriptions should be obtained direct from the appropriate manufacturers website. Homecare Heating Supplies takes great care in providing accurate product information, however due to the technical nature of the products we sell and the considerable amount of product information within our website we cannot guarantee the accuracy of information contained. Therefore any actions taken based on this information are the sole responsibility of the customer and we would always recommend you confirm any product descriptions with the manufacturers.


www.Homecareonline.co.uk is the ecommerce website of Homecare Heating Supplies (Teesside) Ltd which has been in business since 1972 and is well known for providing an excellent level of customer care.
However, if you feel you have a genuine reason for complaint please contact us at your earliest opportunity and we will look into your complaint. We will personally deal with all complaints as soon as possible, acknowledging your complaint within 24 hours and keeping you informed of our progress during the complaints procedure. If you have a complaint please call us on 01325 352224 between the hours of 9am and 5pm, Monday to Saturday. Please email us at all other times. If you have any further questions, please don’t hesitate to contact us. Branding and Property Rights Homecare Heating Supplies and its suppliers own the copyright, trademarks, brands and product names and all other intellectual property rights in all material and content on this website. The use, download, copying, publishing, transmitting, reproduction or otherwise making available any of the material or content contained on this site for commercial purposes is strictly prohibited.


Recycling your old electricals is easy! Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode. Why recycle? Unwanted electrical equipment is the UK’s fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health. We’re proud to support your local authority in providing local recycling facilities for electrical equipment. To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin. What is WEEE? The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. How are we helping? In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS). To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.


Homecare Heating Supplies will not be liable for any choice of product you make that does not suit your requirements. If you have doubts whether your chosen product will not best suit your requirements we recommend you contact the relevant manufacturer or visit their website for further information, alternatively discuss your requirements with your chosen qualified installer.

Once the product has been delivered you are responsible for the safe storage and installation. Any visible faults or damage must be reported in writing prior to installation and within 7 days of delivery. Goods should not be installed if there are visible faults or damage and Homecare Heating Supplies will not be liable for any costs incurred due to visibly faulty or damaged product being replaced.

Homecare recommends that you do not arrange an installer until your chosen product has been delivered and inspected and once you are confident that the product is not faulty or damaged an installation date should then be arranged. Homecare Heating Supplies accepts no liability for any installers costs incurred due to delayed, faulty or damaged goods being delivered.

All product sold by Homecare Heating Supplies must be installed and used in accordance with the manufacturers’ instructions or industry standards. Any product not installed and used in accordance with the manufacturers’ instructions or industry standards may invalidate the guarantee.

All product sold by Homecare Heating Supplies is for domestic use only and must be installed by a qualified engineer with the relevant accredited qualifications for that specific product. Any product not installed by an appropriately qualified person may invalidate the guarantee.

Homecare Heating Supplies does not undertake any form of installation and no installation work is carried out on our behalf however from time to time Homecare Heating Supplies may provide contact details of local installation companies for its valued customers with the proviso that this information does NOT form the basis of a recommendation.

Homecare Heating Supplies accepts NO LIABILITY for loss, damage or level of workmanship carried out by any of these companies. The decision to employ any of these companies is at the discretion of our customers.

Homecare Heating Supplies does not have access to current qualifications for tradesmen and therefore we suggest that customers obtain satisfactory confirmation from their chosen tradesman of the relevant qualifications prior to commencement of any installation work. Please note your product guarantee may become invalid if installation work is carried out by an unqualified tradesperson.

Responsibility for ensuring installers are suitably qualified to install your product rests with you. We recommend you clarify with your installer that they are qualified and if you have any doubt you should refer to the relevant industry standard websites. Products must be purchased and installed in the UK only.


All of the products sold by Homecare Heating Supplies are guaranteed against faulty manufacturer for at least one year from the delivery date. Any extended guarantees are in addition and do not affect your statutory rights as a consumer.

To qualify for extended guarantees the manufacturer may require registration of your product to qualify for the extended guarantee. Please refer to the individual manufacturer for further details and requirements to qualify for any extended guarantee or warranty.

Product guarantees apply to the original purchaser or end user of the goods and therefore this guarantee is non-transferable and takes effect from the initial date of purchase.

In the unlikely event that a product develops a problem due to faulty manufacturing within the guarantee period please contact us at your earliest opportunity and we will endeavour to report the fault to the manufacturer in question and follow their guidelines to rectify the fault within a suitable timeframe.

Any guarantees do not cover damage during installation, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, including but not limited to general wear and tear.

Care should be taken to regularly service and maintain your products in accordance with the manufacturers recommendations or industry standards.

All guarantees are valid for products installed in the UK only.

Privacy Policy GDPR Privacy Notice

From 25th May 2018 the General Data Protection Regulations come into force.  This means we must inform you of the data we hold for you and how we use it.

Our lawful basis requesting and processing your personal information is to either provide you with a quotation or to fulfil our contractual obligation to you in the form of a sale of goods and / or services.

We are committed to protecting your privacy. All information will be collected lawfully and in accordance with the General Data Protection Regulations.

We collect information about you for 2 reasons:
•    firstly, to process your order
•    secondly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent. We will not pass your e-mail address to other trusted traders unless you agree.
The type of information we will collect about you includes:
•    your name
•    address
•    phone number
•    email address
•    credit/debit card details

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
This does not affect your statutory rights as a consumer.
Data Protection Registration No: Z6166804

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